Privacy Policy
OTShield ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit otshield.io (the "Site") or interact with our services. We process personal data in accordance with the UK GDPR, the EU GDPR and the Data Protection Act 2018.
1. Data We Collect
- Identity & contact data: name, email address, phone number, company name when you submit a form, request a demo or subscribe to our newsletter.
- Technical data: IP address, browser type and version, device information, time zone, operating system, and pages visited, collected via cookies and analytics tools.
- Marketing preferences: your preferences for receiving communications.
- Cookies: see our Cookie use below.
2. How We Use Your Data
- To respond to demo requests, contact enquiries and support questions.
- To send marketing communications you have consented to (newsletters, product updates).
- To improve and secure our Site and services.
- To comply with legal and regulatory obligations.
3. Lawful Basis
We rely on the following lawful bases under GDPR: (a) consent for marketing communications and non-essential cookies; (b) legitimate interests for improving our Site and protecting it from abuse; (c) contract when responding to your requests; and (d) legal obligation where required.
4. Cookies
We use cookies to enhance your browsing experience, analyse traffic and personalise content. You can accept or reject non-essential cookies via the consent banner shown on first visit. Strictly necessary cookies are always set to keep the Site working.
5. Sharing & Third Parties
We share personal data only with carefully selected processors that help us operate the Site:
- Mailchimp (Intuit Inc.) for email marketing - data may be transferred to the US under Standard Contractual Clauses.
- Tawk.to for live chat functionality.
- Google Analytics or equivalent for usage analytics, where consented.
- Hosting and infrastructure providers hosting otshield.io.
We do not sell your personal data to third parties.
6. International Transfers
Where we transfer personal data outside the UK or the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law. Marketing data is retained until you unsubscribe or request deletion.
8. Your Rights
Under GDPR you have the right to: access your data, request rectification or erasure, restrict or object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights, contact us at privacy@otshield.io. You can also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
9. Data Security
OTShield implements appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and regular security reviews.
10. Children
The Site is not intended for individuals under 16 and we do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page indicates the most recent revision.
12. Contact Us
For any questions about this policy or your personal data, please contact:
OTShield
Email: privacy@otshield.io
Phone: +44 7453 641903